Technical support is paramount now photocopiers are multifunctional and networked. Not only do they copy, print, scan and network fax but together with added software solutions it is now the imaging hub of any office. So when things go wrong or you can’t understand a new technical application, you need a company you can depend on.
SLA (SERVICE LEVEL AGREEMENT)
Advanced Imaging Systems conform to SLA Information Technology Services (Full details on request) This covers a general overview, service description, roles & resposibilities, service, hours of response times, escalation procedures, maintenance and service charges, auditing, monitoring and reports of equipment in the field. All policies, processes and procedures.
Advanced Imaging Systems provides a comprehensive technical support for our customers. We have qualified Microsoft certified personnel, fully manufacturer trained field engineers and telephone support. All telephone calls are answered in person and not by an automated system and you are treated as a valued customer.
With many years of experience we are proud of the support we offer our customers. Support that gives you:
- Peace of mind
- Increased productivity
- Less downtime
- Higher profitability
